Global search
CLIENT:
REVOLUT
LENGTH:
1 WEEK
PLATFORM:
MOBILE
TEAM:
CX
SOLUTION
LLM generated topic analysis
Topics are identified and generated across all user feedback to provide trackable user problems and insights over time
PROBLEM
Users struggle to find relevant app content quickly due to a lack of intelligent suggestions
User Frustration: Navigating the app is cumbersome without dynamic search options
Inefficient Searches: Leading to irrelevant results and missed opportunities to find important content
SOLUTION
Smart empty state
Dynamic suggestions are shown in the empty state based on relevant user activity
Smart empty state
Dynamic suggestions are shown in the empty state based on relevant user activity
Smart empty state
Dynamic suggestions are shown in the empty state based on relevant user activity
Real-time suggestions
Content recommendations update as users type, making it easier to find relevant information quickly
Real-time suggestions
Content recommendations update as users type, making it easier to find relevant information quickly
Real-time suggestions
Content recommendations update as users type, making it easier to find relevant information quickly
Context-specific
Suggestions adapt depending on where the user triggers search in the app
Context-specific
Suggestions adapt depending on where the user triggers search in the app
Context-specific
Suggestions adapt depending on where the user triggers search in the app
SOLUTION
Smart empty state
Dynamic suggestions are shown in the empty state based on relevant user activity
RESULTS
Increased Efficiency
Users can locate desired content faster, reducing search times significantly
Higher engagement
Improved search functionality lead to increased user interaction with app content
Less chats
Less users need to go to chat to know where to find products as each product has it's own tile
Product discoverability
New products can be recommended to users who might benefit from their usage
Increased Efficiency
Users can locate desired content faster, reducing search times significantly
Less chats
Less users need to go to chat to know where to find products as each product has it's own tile
Higher engagement
Improved search functionality lead to increased user interaction with app content
Product discoverability
New products can be recommended to users who might benefit from their usage
Increased Efficiency
Users can locate desired content faster, reducing search times significantly
Less chats
Less users need to go to chat to know where to find products as each product has it's own tile
Higher engagement
Improved search functionality lead to increased user interaction with app content
Product discoverability
New products can be recommended to users who might benefit from their usage
