NH DESIGN

Plan branded support

CLIENT:

REVOLUT

LENGTH:

2 WEEKS

PLATFORM:

MOBILE

TEAM:

SOLUTION

LLM generated topic analysis

Topics are identified and generated across all user feedback to provide trackable user problems and insights over time

PROBLEM

Paid plan users are unaware of their superior support benefits

No visual relation: UI doesn't visually reflect how support is plan specific
Reduced value proposition: Leading to missed opportunities to emphasise plan value proposition

SOLUTION

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

Plan gradients

Tied plan branding to core support touchpoints emphasising elevated priority

Plan gradients

Tied plan branding to core support touchpoints emphasising elevated priority

Plan gradients

Tied plan branding to core support touchpoints emphasising elevated priority

Optimised empty state

Plan support benefits communicated in empty states to reinforce value

Optimised empty state

Plan support benefits communicated in empty states to reinforce value

Optimised empty state

Plan support benefits communicated in empty states to reinforce value

SOLUTION

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

RESULTS

Heightened awareness

Prominent communication of support benefits enhances users' understanding of available features

Increased value perception

Clear branding for the benefits elevates user perceived value, reinforcing the reasons to retain plans

Heightened awareness

Prominent communication of support benefits enhances users' understanding of available features

Increased value perception

Clear branding for the benefits elevates user perceived value, reinforcing the reasons to retain plans

Heightened awareness

Prominent communication of support benefits enhances users' understanding of available features

Increased value perception

Clear branding for the benefits elevates user perceived value, reinforcing the reasons to retain plans

Inbound calls

Plan branded support

SOLUTION

LLM generated topic analysis

Topics are identified and generated across all user feedback to provide trackable user problems and insights over time

PROBLEM

Paid plan users are unaware of their superior support benefits

SOLUTION

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

Plan gradients

Tied plan branding to core support touchpoints emphasising elevated priority

Plan gradients

Tied plan branding to core support touchpoints emphasising elevated priority

Plan gradients

Tied plan branding to core support touchpoints emphasising elevated priority

Optimised empty state

Plan support benefits communicated in empty states to reinforce value

Optimised empty state

Plan support benefits communicated in empty states to reinforce value

Optimised empty state

Plan support benefits communicated in empty states to reinforce value

SOLUTION

Profile cards

Unified the profile design throughout the app tailoring support profiles by plan

RESULTS

Heightened awareness

Increased value perception

Heightened awareness

Increased value perception

Heightened awareness

Increased value perception

MORE

Inbound calls

AI web tools